In this exciting and dynamic course, you will get an introduction to the lifecycle of managing IT services to deliver to business expectations. Using an engaging case study, you’ll learn the core disciplines of ITIL best practices. Upon completing this course, you’ll be well positioned to successfully complete the associated ITIL exam required for entry into the future ITIL intermediate-level training courses. Covers ITIL v4 in certificate 3-days course.
ITIL covers five core disciplines:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
These disciplines represent a service lifecycle framework that further enhances alignment to the business while demonstrating business value and ROI and enabling IT to solve specific operational needs.
Other IT Certificate Courses available:
1. Project Management (PMP)
2. ITIL v3 & v4
3. ServiceNOW Administrator
4. Scrum Master
5. Lean Six Sigma
Contact us for more info!